Certified Management Consultant (CMC), business coach, business coach, MBA
President of the Ukrainian Association of Management Consultants.
Vice-President of the International Council of Institutes of Administrative Consulting (ICMCI)
The teacher of the courses "Management", "Leadership", "Organizational Behavior" for MBA students At the International Institute of Management (MIM-Kyiv)
CEO of the "Age of International Education" company
Clients in love: Secrets of Attraction
14:00—14:20. CRM & Loyalty
We are lucky to live in the era of change. And now, when the era of services is replaced by an era of impressions, it is crucial to learn the tools and the secrets of their use before others to be a few steps ahead of them. In the era of the economy of impressions, every business is a scene, and every specialist is a theater. Every employee, seeing the Client, should become an actor.
How to create impressions in your business that your Customers will never forget? How to turn every employee into an actor? How to choose the scenery, lighting, and music for your business? The curtain rises for those who start acting earlier!
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