Development Director at Binotel. Pavel is the author of training techniques for sales staff. More than 800 successful cases of the implementation of a virtual PBX at the enterprises.
17:00—17:20. CRM & Loyalty
Lifehack: how to increase sales in CRM and telephony, control calls and work with leads.
100% processing of all applications (multichanneling, rescued calls, lost calls)
Quality criteria for processing applications: sales funnel, refused control, setting and keeping the rules of how to work with leads. Binotel case.
Automation: increasing the efficiency of employees work, reporting.
How to find balance between automation and manual processing. Ticket-aggregator case.
NPS-tracker Binotel - the tool for regular collection and analyze of information about customer loyalty. NEW