Ukrainian forum
of netizens
May 25
Kiev, IEC (Livoberezhna metro station)
>7000
visitors
>100
speakers
5
streams
Pavel Fleysher
Binotel


Development Director at Binotel. Pavel is the author of training techniques for sales staff. More than 800 successful cases of the implementation of a virtual PBX at the enterprises.

Do not ignore calls. How to control calls and process leads with CRM

17:00—17:20. CRM & Loyalty

Lifehack: how to increase sales in CRM and telephony, control calls and work with leads.

100% processing of all applications (multichanneling, rescued calls, lost calls)

Quality criteria for processing applications: sales funnel, refused control, setting and keeping the rules of how to work with leads. Binotel case.

Automation: increasing the efficiency of employees work, reporting.

How to find balance between automation and manual processing. Ticket-aggregator case.

NPS-tracker Binotel - the tool for regular collection and analyze of information about customer loyalty. NEW

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