Since 2004 - president of the company "E-Consulting". General Designer XRM®, Microsoft V-TSP (authorized Microsoft technology expert). Areas of competence: business consulting, concept development, architecture solutions for business process automation.
Over the past 13 years he has been involved in the development and implementation of more than 50 automation solutions business processes (in banks, retail, commercial and service companies, postal and transport sector, public utilities and energy) - corporate XRM-systems with industry and functional specificity, with the total number of users more than 50K.
He teaches a CRM course at the Kyiv Mohyla Academy and publishes a lot of his material on the Internet.
How much is "to be loved", and other interesting tips of CRM
11:40—12:00. CRM & Loyalty
- Specificity (purpose, differences) CRM for B2B / B2C market
- How can you get more information about the customer than he is willing to tell you and how to use it?
- So, you''''''''''''''''''''''''''''''''ve called the customer - but is your Manager ready? Introduce the front office with clients
- What and how should I do if a customer calls, but there is no one on the phone
- Overview of additional CRM modules, services and solutions to help business (best practices)
Sponsors 2017
Information Partners 2017
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