Ukrainian forum
of netizens
May 25
Kiev, IEC (Livoberezhna metro station)
>7000
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>100
speakers
5
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Andrii Bondariev
Fozzy Group


Head of Department of Relations with Customers, Fozzy Group.

He graduated from the European University with a degree in Finance. He began his career in marketing and advertising in 2004. Now he manages the program "Vlasny Rahunok". The main duties: introduction of programs for relationships with guests in the group of companies Fozzy.

The biggest loyalty system in Ukraine. Special tips and plans

16:20—16:40. CRM & Loyalty

"Loyalty program" begins with the idea of ​​a store. The assortment, the price, the support service and work with the staff - it all stands in one line with the communication and thanks for the purchases.

Payment card - results of the pilot project and prospects.

Special features of the withdrawal of goods from the range.

The idea of ​​forming an assortment based on data.

Electronic letters, as a communication channel - an announcement and reasons for the changes.

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iForum-2019